Hey there, fellow collector! We've got some news for you, and it's not the kind you'll be doing a happy dance about. Unfortunately, once your order has taken flight and left our nest, we won't be able to cancel it. It's like trying to catch a Zapdos with a regular Poké Ball - it's just not gonna happen.
Now, let's talk about cancellations before your order takes flight. If you need to cancel your order before we send it off on its Pokémon journey, we can make it happen. However, there's a little something we need to mention - a 3% cancellation fee. This fee covers the non-refundable payment processing fee we're charged when the initial transaction is made. It's like a small tribute we have to pay to the Pokémon League for the privilege of doing business.
So, if you decide to cancel your order just keep in mind that we'll have to deduct this 3% cancellation fee from your refunded amount. We know it's not ideal, but hey, life isn't always a walk in the Viridian Forest.
For any questions or concerns regarding your order, please reach out to info@bakids.com.